delivery Same day dispatch for all orders made before 12pm

Delivery & Returns

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Delivery

We aim for same day dispatch on all orders received before 12pm (GMT) Monday-Friday. Orders received over the weekend will be shipped the following Monday. Please allow an extra working day for deliveries over Bank Holidays. Please contact us for delivery time over Holiday periods.

  Under £50 Over £50
UK Standard
Estimated 2-3 working days
£3.60 Free
UK Next Day
Estimated 1-2 working days
£6.00 Free
UK Large
Estimated 2-3 working days
£24.00 £24.00
UK Highlands & Non-Mainland
Estimated 2-3 working days
£10.00 £10.00
Ireland
Estimated 2-3 working days
£18.00 £18.00
Europe
Estimated 1-7 working days
CALL CALL
International
Estimated 1-7 working days
CALL CALL

Possible Delays

If a part is out of stock we will contact you via phone call and/or email to notify you. We cannot be held accountable when an address has been inputted incorrectly or is incomplete, and please note that we cannot ship to PO Box addresses. We cannot be held liable for any delays after handed to our delivery service, however we will help as best as we can to resolve the issue.

Cancellation

To cancel your order please give us a call as soon as possible. Once an order has been dispatched it is not always possible to cancel an order. If this is the case, you can return the parcel after it has been delivered - you can find details in our Returns process.

Returns

We are happy to offer you an exchange or refund for unwanted goods, within 30 days of delivery. Items must be returned in a complete, unused, sellable condition– as they were upon purchase. Please ensure you return with any accessories included, otherwise there will be a deduction from your total refund. We will endeavour to process returns and refunds within 5 days of receipt. All items returned by post (unless faulty) are returned at your cost. Please note that any returns sent to Quadzilla must quote the Invoice number and your Name / Address. Otherwise we will be unable to process your return and no refund/replacement will be issued. A restocking fee of 10% may be applied to returned goods. We will be unable to refund postage costs. Card refunds (including credit or debit cards) usually take 3 to 5 working days. Bank refunds usually take 3 to 5 working days. PayPal refunds usually take 1 to 2 working days.

Faulty Items

If you believe your purchase may be faulty, we’ll do our best to resolve the issue as quickly as possible. We'll ask you to provide information on the purchased item and the diagnosis. If faulty, we will offer you a resolution in accordance with your legal rights. We provide a 30 day warranty on our parts, exclusions apply: we do not warranty any wear and tear on parts, commercial or racing use, abuse, alterations, misuse, poor fitting or installation of the parts by yourself or another party.

Terms and Conditions

These terms and conditions apply to the use of this website. By accessing this website and/or placing an order, you agree to be bound by our terms and conditions, which are set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this website.

If you have any questions relating to our terms and conditions, please contact our team by email, or call us on 01507 523900, Monday to Friday 9am – 4.30pm (excluding Bank Holidays and Christmas to New Year). Calls to any of our telephone numbers will be charged at the local rate (BT users only, other network charges may vary).

Limitation on Liability

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to any purchase we have supplied, whether express or implied.

We will not be liable to any customer for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, the items we have supplied or use of or reliance on any content displayed on any of our websites or shops.

Please note that we only provide our websites and any other online presence for domestic and private use. You agree not to use any of our websites or content online belonging to Quadzilla Ltd for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our websites or to your downloading of any content on our websites, or on any website linked to ours.

We do not guarantee that any of our websites will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform in order to access the Services. You should use your own virus protection software.